How can we help?

Go to Sign in, enter your work email and choose Send code. We email you a 6-digit code from notifications@gigainfluence.com; type or paste it in. There’s no password. The first time you sign in, that creates your account.

• Check your spam, junk or promotions folder for mail from notifications@gigainfluence.com, and add it to your contacts.
• Check the email address you typed for mistakes.
• Wait a minute, then choose Resend code. You can ask for a new code every 30 seconds.
• Some company mail filters hold new senders. If the code still doesn’t arrive, ask your IT team, or write to us.

A code expires 10 minutes after we send it and works only once. Request a new one and use the code from the newest email.

A browser stays signed in while you keep using it. If you sign out, clear your cookies or don’t use it for 30 days, you’ll need to sign in again with a new code.

Where your team works. You set one up for an agency, with a brand for each client, or for a brand of your own. Each brand keeps its own searches and lists. You can belong to more than one workspace.

On the Team page choose Invite member, enter their email, pick a role and brand access, and create the invite link. We don’t email it for you: copy the link and send it to them yourself. It’s shown only once and expires after 7 days. You need a role that can manage members.

• Owner: everything, including managing other owners.
• Admin: everything except changing owners.
• Manager: searches, views profiles and works on lists, and adds brands.
• Contributor: searches, views profiles and works on lists.
• Viewer: reads lists and viewed profiles; changes nothing, uses no allowance and takes no seat.

Owners and admins see every brand. Other members see every brand or only the brands they’ve been given. Ask an owner or admin in your workspace to give you access on the Team page.

From public Instagram profiles and posts, collected and refreshed by our own data pipeline. Each creator page reads about a year of posts and says when its figures were observed (“Data as of …”). Creators haven’t joined Giga Influence or endorsed anyone by appearing in it. TikTok, YouTube and X are planned.

A few made-up creators are kept for trying screens out, and the app labels them “Sample data” wherever they appear, including exports. Don’t use them for real decisions.

The figure is unknown, so we show a dash rather than guess or show a zero.

Yes. Select creators in your search results or a list and export them to CSV. From search, an export includes the rows loaded so far. You’re responsible for how you use and protect exported copies.

Write to contact@gigainfluence.com with the platform and your handle or profile link, and tell us what you’d like changed. Our Privacy Policy explains what we hold and how we handle requests.

Two things, shared by everyone in the workspace. A search page is one page of 20 results, the first page included; re-reading a page already paid for this usage month is free. A profile view is used when someone opens a creator’s full page for the first time, once per creator for the whole workspace. Once viewed, a creator stays viewed: anyone in the workspace reopens the page free, in every usage month.

Lists, exports and the creator cards on search and list rows never use either. Viewers can’t search or use profile views, so they never spend. The Usage page shows both allowances, what’s used and when they reset.

Every viewed creator and every search page already paid for this month keeps opening. New search pages or profile views wait for the reset, or an owner or admin can upgrade and pay only the prorated difference.

Nothing during the preview: we don’t take payments yet. When live payments open, there’s a Free plan and paid plans that differ by search pages, profile views, seats and brands; see Pricing. Nothing is charged until you choose a paid plan.

There’s no delete button yet. Write to contact@gigainfluence.com from the email address you sign in with and ask us to delete your account. If you own a workspace, tell us whether to delete it or hand it to another member. We’ll confirm when it’s done.

Yes. You can export lists and search results to CSV yourself. For anything else, write to contact@gigainfluence.com and we’ll send you a copy. Our Privacy Policy covers what we hold.

Ask an owner or admin to remove you on the Team page. Removing a member ends their access straight away.